Privacy Policy
How A2Z Sports collects, uses, and protects your information.
Effective date: October 14, 2025
This Privacy Policy explains how A2Z Sports (“we”, “us”, “our”) collects, uses, and shares information when you use our website, shop with us, or contact our support.
1. Scope & Regions We Serve
This policy applies to our website, customer accounts, checkout, and customer support channels. We currently serve customers in the UK, Europe, the United States, Canada, Australia, and New Zealand. We are unable to ship outside these regions at this time.
2. Data We Collect
Information you provide
- Account details (name, email, password)
- Order details (billing, shipping, phone)
- Messages to support (subject, content, attachments)
- Teamwear/custom requests (logos, specs, sizing)
- Marketing preferences and survey responses
Information collected automatically
- Device & log data (IP address, browser, pages viewed)
- Cookie identifiers and session information
- Approximate location (based on IP/country selection)
Payments
We use secure payment processors. Your full card details are handled by the processor and are not stored on our servers. We may store non-sensitive payment metadata (last 4 digits, brand, expiry month/year) for receipts and fraud prevention.
3. How We Use Your Data
- Process and deliver your orders, returns, and warranties
- Provide customer support and respond to inquiries
- Personalize your shopping experience and remember preferences
- Prevent fraud and secure our website and accounts
- Send service emails (order updates, account notices)
- Send marketing (only with consent; you can opt out anytime)
- Analyze performance to improve products and the website
6. Data Retention
We keep your data only as long as necessary for the purposes described above, including legal, accounting, and reporting requirements. For example, order records are generally retained for 6 years for tax and auditing purposes (UK).
7. Security
We use administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure, but we continuously improve our controls.
8. Your Rights
Depending on your location (e.g., UK/EU under UK-GDPR/GDPR; certain US states), you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Port your data to another service
- Withdraw consent for marketing at any time
To exercise your rights, contact us at info@a2zsportshouse.com. You can also manage marketing emails via the “unsubscribe” link.
If you are in the UK/EU, you may lodge a complaint with your local data protection authority. In the UK, this is the ICO.
9. International Data Transfers
We may process your data in countries outside your own (e.g., hosting or providers in the EU/UK/US). Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information.
10. Children’s Privacy
Our services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect data from children. If you believe a child has provided us personal data, please contact us to delete it.
11. Changes to This Policy
We may update this policy to reflect changes to our practices, legal or regulatory requirements. We will post the updated policy here and adjust the “Effective date” above.